Patient payments

September 21st, 2019

Get paid!

Another value-added reseller recently advised us that some practices are using Papaya for patients to pay them quickly. 

This service lets patients install an application on their phone, scan their printed statement, then pay immediately via the application. Now that is not perfect, because it implies that you have generated & sent a statement, i.e. spent time and money, but it is an attractive alternative. Have a online statement process for patients? No problem, the patient can import that statement image into the application. Papaya is an EASY way for patients to pay you. 

This is a nice use of technology: Papaya recognizes the scanned statement elements, processes the payment, and sends the money to you. Your mileage may vary, we have not used this process and dragons may dwell nearby, so caveat emptor as always! Best wishes for speedy payments.

Posted by Jim Sherrill | Topic: Tips  | Category: News | 0 Comments | Leave a Comment

Maintain composure, do not click

September 20th, 2016

There are many versions now of the encrypting "ransomware" programs. Some not only encrypt your business documents but also delete critical files from your server and stop your operations entirely! The only sound way out after infection is to restore from backup - paying the ransom is almost never recommended.

How to reduce risk

  • As always, never open ANY suspicious attachments (e.g. zipped .js, .wsf or .vbs files)
  • Keep recent backup copies of important data in a secure place either online or offline
  • Ensure that your system and applications are fully updated and patched


Posted by Jim Sherrill | Topic: Tips  | Category: Security | 0 Comments | Leave a Comment

MicroMD PM: Editing Day Sheets

February 9th, 2016

Once the day sheet has been erased, you can no longer edit location, procedure codes, fees, or rendering provider. However, you can still edit service facility, diagnosis codes, place of service, modifiers, date of service, diagnosis pointers, and billing provider; highlighted in red boxes below:

If you must change one of the items on the sequence that cannot be edited after the day sheet has been erased, you will have to void that sequence and then re-post it.


Tip credit belongs to J. Kishel at Henry Schein MicroMD!


Posted by Jim Sherrill | Topic: Tips  | Category: Tips | 0 Comments | Leave a Comment

General security

November 18th, 2015

I sent this answer list to a relative who had questions. Perhaps some of it is useful to others as well.

0. (unasked, but answered) Any machine and operating system that you consider should be fine for "ordinary" use. If you are not modeling mechanical behaviors of aluminum frame parts in a car crash, for example, and using the computer mainly for e-mail, web, and Turbotax, then almost any rig that you look at will suffice.
- Require a password to boot, log on, or both to your machine.
- While you are using programs, save documents early, save documents often.
- Having one (two is better, three is betterer but harder to manage/remember) USB drives for backups is a Good Thing® too. You have to treat the hardware as if it will die today - being confident with backups allows that useful nonchalance.

1. Security - your best tool is your natural paranoia. Being highly skeptical of any links that you receive, not allowing most advertisements, and behaving generally as a curmudgeon results in a nearly risk-free computing life. How do I know? Because that is how I use computers.

The human element is the most vital link in a secure chain; if you do not click stuff, you are not exposed to extra risks. Or, more realistically, if you are slow & picky to click, thoughtful about what you are doing, then you are in great shape. Do not trust or install extra programs; if something that you think you care about does not work without installing xyz, then first think harder - perhaps it is safe and worth it, but perhaps not. Skipping never causes you harm. Should you accept the risk, install and try it - there are many benign and useful programs. Uninstall it later if you do not think that it should stay on your machine.
It is odd and perhaps sad that grouchy people like me are the safest, but Bad Guys have made the world this way.

2. Finances - these are under the umbrella of 0) and 1) above. You are absolutely fine if you do not trust most links, keep your machine's software updated, back stuff up, and do not lose control of your machine.

3. Privacy - using the philosophy of TRUST NO ONE is my preference. I follow the above plus the steps here. There is no perfect privacy but you can get closer to sanity in these ways.

4. Specifics - here are my opinions, feel free to use or dispose.

  • No, Lifelock is not worth having. Send me $100/year and I will tell you why!, you knowing your account activity, and the above behaviors are valuable well above what they are selling.
  • Yes, different passwords provides you with "defense in depth" - should Bad Guy get access to one of your accounts, he (Russian kid? Peruvian widow? Queue up "It's a Small World") cannot easily proceed to access your other stuff.
  • Yes, Geek Squad is a decent resource

Recall that this is all a big trade-off: the safest computer is not on the Internet and buried in concrete. That makes it useless, so some extra risk accompanies all changes towards interconnectedness. Being mindful and skeptical allows you to manage that risk, use and enjoy computing with an acceptable level of risk.

Finally, I do not trust any cloud vendor for any services, period. (Who's got paranoia now?! nature/nurture...)


Posted by Jim Sherrill | Topic: Tips  | Category: Security | 0 Comments | Leave a Comment


July 29th, 2015


Find out what ICD-10 brings!

In our EDI Claim Manager, there is a new graphical report that shows the ICD-10 codes that would be used based on your uploaded data. To run the report:

  1. Select the "Search Tools" button on the main screen
  2. Select the "Report Manager" Button
  3. Select the ICD-10 Code Analysis report (Class = Claim, Type = Web Browser)
  4. Run the report for a desired date range, ordered by claim volume or ratio

This report can be helpful in determining your ICD-10 transition strategy.The one-to-many matches may seem daunting: the highest count that we have seen yet is a single ICD-9 code mapping to 7,745 ICD-10 codes - GAH!

(for the curious, that ICD-9 code is V58.89 - ENCOUNTER FOR AFTERCARE OTHER SPECIFIED)

In spite of this insane appearance, stay calm; you will make it through the transition. The new CMS adjustment provides partial relief from strict adherance for one year. We can help with planning and the actual mapping process with a new service.


Posted by Jim Sherrill | Topic: Tips  | Category: News | 0 Comments | Leave a Comment

I updated our list of safe software to use and safe places to get that software.

The paranoid among you will not trust any of these links (well done!) but will search for the tool or site name in a trustworthy search site. Yes it is cumbersome to get squared away but is your work and home information worth it?

Posted by Jim Sherrill | Topic: Tips  | Category: Security | 0 Comments | Leave a Comment

MicroMD PM - Associating Lab Companies with Insurance Plans

With all of the new costs, rules, and restrictions on insurance plans it is important to help patients cut costs to keep their business. One way to do this is to make sure that you are using the in-network lab company associated with your patient's insurance plan to prevent the patient from receiving an unexpected and non-covered lab bill. MicroMD allows you to follow your patient's plan by setting up an associated Lab Company at the Plan level. Here is how to set this up:

1. Go into MicroMD PM

2. Go to Maint drop down menu and choose Plan to open the Plan Detail tab

3. In the Plan Detail tab, check mark 'Lab' in the lower right corner and specify the lab company by typing the lab name into the Lab Name text box. This information can then be set to print on the patient encounter form to alert your Provider's & Lab Tech's as to which Lab specimen's should be sent to.



Posted by Ginnie Hollingsworth | Topic: Tips  | Category: Tips | 0 Comments | Leave a Comment


October 24th, 2014

We have helped a few sites where staff have infected their computer *and* server files. This behavior MUST stop and you have the power.

Delete the message. If you are thoughtless enough to open the message, then do not click any links.

This behavior works to prevent issues, every time, no matter how evil and virulent the malware is.

Do you ever get messages with any of these subject lines? You know what to not do. Do not trust anything in your inbox, do not open these. Ignore them all, delete them all. If it is legitimate, someone will contact you in another way. This list is only a sample, Bad Guys use similar and clever techniques.

  • USPS - Your package is available for pickup ( Parcel 173145820507 )  
    USPS - Missed package delivery ("USPS Express Services" <[email protected]>)
    USPS - Missed package delivery  
    FW: Invoice
    ADP payroll: Account Charge Alert  
    ACH Notification ("ADP Payroll" <*>)
    ADP Reference #09903824430  
    Payroll Received by Intuit
    Important - attached form  
    FW: Last Month Remit
    McAfee Always On Protection Reactivation  
    Scanned Image from a Xerox WorkCentre
    Scan from a Xerox WorkCentre  
    scanned from Xerox
    Annual Form - Authorization to Use Privately Owned Vehicle on State Business  
    My resume  
    New Voicemail Message
    Voice Message from Unknown (675-685-3476)  
    Voice Message from Unknown Caller (344-846-4458)
    Important - New Outlook Settings  
    Scan Data
    FW: Payment Advice - Advice Ref:[GB293037313703] / ACH credits / Customer Ref:[pay run 14/11/13]  
    Payment Advice - Advice Ref:[GB2198767]
    New contract agreement.  
    Important Notice - Incoming Money Transfer
    Notice of underreported income  Notice of unreported income - Last months reports
    Payment Overdue - Please respond  
    FW: Check copy
    Payroll Invoice  
    Corporate eFax message from "random phone #" - 8 pages (random phone # & number of pages)  
    past due invoices
    FW: Case FH74D23GST58NQS  
    Symantec Endpoint Protection: Important System Update - requires immediate action



Posted by Jim Sherrill | Topic: Tips  | Category: Security | 0 Comments | Leave a Comment

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